We have received a complaint from a Logan Owner and decided to post in our blong becuase he is in real pain, which all Logan owners are slowly starting to realise that M&R is no more taking interest in listening our problems. Complaint is as follows:

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Sir,

Mahindra Renault Pvt Ltd

Automotive Sector Div., Admin Bldg., 1st floor, Akurli Road, Kandivili(E)

Mumbai

1800-22-6006, 09935066006

this is my second complaint for the same axle problem mentioned at October 9, 2009

http://www.icomplaints.in/service-problem-01175.html

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Check all Mahindra Renault Logan Here - http://www.icomplaints.in/company/mahindra-renault-pvt-ltd

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I would like to throw some light on the pains that I have, and still am going through, after buying a brand new Mahindra Logan GLX 1.4 (petrol) (which is under warranty) -  Vehicle no. MH-14 BC-9932.

Since then the axle has broken while driving thrice every second month after replacement from the service station.

Unfortunately the inexperienced staff couldn't resolve the root problem and just kept changing the axle. Since last 2 months the car is at the Silver jubilee hadapsar service station for the same purpose.

At first they tried to convince that there is physical impact which caused the axle breakdown 3rd time. Where there wasn't any impact which even the insurance people didn't agree at first. they suggested to change the complete suspension which will resolve the axle problem which included ( balance rod, right shock absorbers, ti rod end, etc.) after replacement on the trial at their service station by the service guy the right axle broke again.

Till date they are experimenting on the vehicle with every single option they can. The car was left at the service station around 25th January 2010.

Still the problem persists with no solution.

If the car problems cannot be resolved does the company provide any solution?

If it is under warranty and non-repairable by the company why should the customer suffer, the car should be replaced if they don't have the expertise to service it right.

Regards
Arun Vaswani

CEO
Lexicon Creations
+91-9823238391

The clutch problem I mentioned in my last post, now again bothering me, I dont know why this is happening with my car. Hard power steering can be managed but hard clutch creates lot of problem, becuase I need to drive car in city like delhi and gurgaon where a lot of gear shifting needed.

Anyways I decided to go for its fourth service today, this time to Bhasin Motors, Mathura Road service center (they promised me to give a 5000 Rs coupon also). I explaiined all problems to service advisor, including its hard clutch, tight power steering and RLH door noise (check third service problem requests) and I stayed there from 11 Am to 4:30 PM. Finally car got ready at 4:30 promising me that all problems are now solved and I got a bill of Rs. 1760 which includes:

Labour Charge - 1150
MI3000 Fuel Add - 577
Consumable Charges - 60

Also I got 5% discount of parts and 15% on labour due to free logan checkup week and a funny Rs 5000 free checkup etc coupons, which I can only redeem with paid services - one at a time.

Now car running better than earlier, pickup is improved a bit and engine noise is gone down but again clutch and steering problem is as it is. Yes the door problem is solved a bit as they changed door stricker under warranty.

Since I was about to complete 2 years so I opted for 1 year extended warranty, in which I got 15% discount, again due to logan checkup week at 7900-15% = 6715. But I tell you Scorpio warranty is available at just 9999 for 2 years.

Overall experience at Bhasin Service center was average as there were lot of problems like cleanliness, dirty waiting room and a very conjested overall area (Sterling is better in all of these).

Thanks to Mahindra Customer care, I got reply of mail on just couple of days and fixed an appointment for Monday, 6th April. I went to workshop and explained my problem to one sr engineer, he check everything and within couple of mins he agreed to change the clutch wire.

So they changed the clutch wire and now its almost 50% softer than earlier.

The problem is its clutch wire only, becuase that catches durt and grease and produces less friction day by day.

Due to its hard clutch you may soon get a knee pain. Yes it is true and you will think why I am posting this when I already wrote a lot of good stuff for my Logan.

Actually for last more than one year I am struggling with its hard clutch (yes becuase its has a wire based clutch, which need more pressure to press effectively) and developed a regular knee pain due to that.

I sent mails, talked to Mahindra Head office, sent car to service center but nothing happened. Service center guys have very good excuse (reply) that "Sir your car has a wire based clutch, so its hard, we cant do much in this". May be it was my bad luck I decided to purchase Logan.

I talked to some freinds in EU countries and they said they have a haydraulic clutch in their Logan and have no such problem - WOW what a silly way to cost cutting in Indian Logan.

Finally I sent one more mail to M&R customer service, lets see what happens:

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Hello,
 
I am fedup of its hard clutch, do you people have any solution to this. I have developed knee pain due o this. Please suggest any solution. Its urgent for me.
 
Your service center guys always repeat same excuse that its clutch is hard because its wire based. So my fault that I bought this car by having an impression that Logan in Romania have a hydraulic clutch. What a silly way of cost cutting.
 
Model: Logan DLS
Reg No: HR 26 AM XXXX
 
Thanks,
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I STILL SAY LOGAN IS A GOOD VALUE FOR MONEY CAR BUT WITHOUT A CLUTCH !!!

So I went for 3rd service of my Logan DLS on 10/6/08 to service center of Sterling Motors Gurgaon, it was first major service where some parts need to be changed. Also I complained about few other problems which I was facing, and those were:

 - Hard Clutch

 - Hard Power Steering

 - RLH Door Making Noise while Closing

 - Low Pickup

So service advisor checked my car and adviced a cost around 3000 Rs. (Ah I never expected 3000 for a free service), although they serviced and I got the bill:

Maximile Pulse 4.1 Ltr Engine Oil - Rs. 619.00
Filter Oil - Rs. 216.89
Cartridge Filter Air Feed - Rs. 352.89
Diesel Fuel Filter - Rs. 933.33
Oil Drain Plug Seal Masher - Rs. 40.33
ISI Brand PVC Insulation - Rs. 16
Engine Care - Rs. 351.00
Wheel Alignment - Rs. 300.00

Free Service - 0.00
Door Setting - 0.00

Total Bill Including Tax - Rs. 3182.00

(wheel alignment was additional as car was moving one side)

So pickup and performance improved a bit and engine is running now more smoothly, fuel average is not changed.

The complaint of Door, Hard Clutch and Hard Power Steering is as it was, they have not done anything to improve that. Infact for clutch they said its clutch system is by default hard for power steering they said we have corrected tyre pressure and door they cant do anything.